Terms & Conditions
1. The client agrees to provide full and honest information to The Canine Companion about their pets during the booking procedures. Behaviour which may negatively impact on myself (Louisa Kierman), my own dogs or those on walks. These include but are not limited to excessive barking or anti-social behaviour, aggression towards any humans or animals, straying , phobias and severe separation anxiety.
2. The emergency contact will be asked to take over care for the pet(s) in the event of an emergency, if your pet displayed behaviour which meant they can no longer be cared for. These behaviours can be, but not limited to aggression or anti-social. Refunds will not be given under these circumstances. Please seek permission for an emergency contact to be nominated. The client agrees that if their pet attacks another animal or person, including any representative of The Canine Companion and this results in injury to that animal or person, they will be responsible for any expense incurred as a result. This includes payment of veterinary fees incurred as a result of injuries to another animal caused by their dog. The dog will be removed with immediate effect and placed with the emergency contact and no refund will be due.
3. Clients agree to an introductory meeting to allow myself (Louisa Kierman) to meet the pet(s) and discuss aspects of care. This meeting will take place in your home by arrangement and is provided free of charge.
4. I agree I will be handing over my pet(s) to The Canine Companion in good health. Any current illnesses or ailments will be disclosed and any medication for such ailments will be supplied and detailed on the Medication Permission form, overleaf. If a period of more than one month elapses between a booking confirmation and the commencement of service, the client must ensure that The Canine Companion are informed of any changes made to the pet’s health, routine or care.
5. All meetings and times are looked upon as appointments and must be followed. If you are unavoidably delayed by more than fifteen minutes, you must contact myself (Louisa Kierman) before the arranged time to arrange another suitable for any appointment. Please only call or text to arrange, if you use any other form of messaging this may not be received if I am not in a WiFi enabled area.
6. If services are cancelled 24 hours or less before commencement, or during a house sit, then full fees are due. The Canine Companion does not charge an extra administration fee for cancelled bookings. Cancellations must be made in writing by email, WhatsApp, text or via my Facebook page. Exceptions may be considered in extreme circumstances and if dates can be re-booked by another client. This is at the discretion of Louisa Kierman: The Canine Companion and is not guaranteed.
For block bookings and house sitting, please note that a non-refundable 50% reservation fee will be required at time of booking in order to secure your dates. The remainder must be paid no later than the first day of the booking unless otherwise agreed with Louisa Kierman. If payment is not received by this time you (the client/s), will be responsible for arranging alternative pet care and the full balance still payable. The maximum continuous period that I can stay in your home is 2 weeks for one block booking, unless otherwise agreed with Louisa Kierman: The Canine Companion.
7. The client agrees that their dog(s) will come into contact with other dogs outside whilst being exercised.
8. If a medical emergency arises for your pet(s), The Canine Companion will make every effort to contact the client and their emergency contact. Where time is of the essence, the client authorises The Canine Companion to seek medical services at the nearest veterinary practice. The client agrees to reimburse for all services rendered by a veterinarian in accordance with the owners wishes as stated and signed in the veterinary release form.
9. Unless otherwise agreed, your pet(s) will be exercised on a harness or collar and a soft lead. Where a client is happy that their dog is allowed to run free off the lead, they must be willing to sign an off lead disclaimer, under which the client agrees to accept responsibility for accident, injury or loss, caused by or to their dog. Dogs will not be walked in storms or extreme heat, instead they will have garden access for toileting and I will keep them company for the allotted time of your booking.
10. In the event of serious accident or illness of myself (Louisa Kierman) the client accepts that alternative emergency cover may be arranged for their pet(s). This will be done with the involvement of the client’s emergency contact(s).
11. All pets must be fully up to date with their yearly vaccinations or titre tested with certificate of proof (kennel cough is not compulsory but is advised), they must also be wormed and treated for fleas/ticks on a regular basis. The Canine Companion reserves the right to decline to accept any animal that appears visibly unwell.
12. Any pet transported in a vehicle will be securely transported in a suitable size pet crate or secured by harness and safety seat belt made for that pet. No animal will be left unattended in a vehicle, unless attending a brief pick up or drop off for other customers and due care will be taken to ensure the pet is safe and comfortable with water if needed.
13. The Canine Companion carry out all agreed services in a reliable, caring and trustworthy manner. In consideration of these services and as an express condition thereof, the client waives and relinquishes any and all claims against The Canine Companion except those arising from gross negligence or misconduct on the part of The Canine Companion.
14. The client authorises the signed contract to be valid approval for future services, therefore allowing The Canine Companion to accept future bookings without additional signed contracts or authorisation. By signing below I am promising to read these terms and conditions in their entirety.
15. Payment is by bank transfer or cash only. Cheques are not accepted.
16. I carry out house sitting around my dog walking business. By signing this agreement, you accept that your house and pet(s) will therefore be left alone for periods of time throughout each day: the duration of which will vary depending on my daily client schedule. As a minimum, your dog(s) will get walked in the morning, prior to leaving for my morning visits, and again in the afternoon /evening once I have finished my other visits. They will also get a lunchtime let out visit during the day.
17. Clients must disclose where their dogs sleep at night during the meet and greet. It is at the sole discretion of Louisa Kierman: The Canine Companion, (and/or their employees,) as to whether dogs will be allowed to sleep with them, in the same room or on the bed during an overnight house sit. This must not be expected of Louisa Kierman (and/or their employees). We appreciate your understanding on this matter and further discussions will be held during the initial meeting.
I, the undersigned, have read and agreed to the terms and conditions of using the services of The Canine Companion. I understand that any outstanding fee will be paid to Louisa Kierman. I confirm that I will be responsible for any costs which might be incurred, either veterinary or other, as a result of any sickness, accident or damage caused to or by the pet named overleaf, excepting third party liability, and that I will pay such costs on return. By signing these forms I am agreeing to follow through with this booking and pay any fees due.